Field Service

By Salesforce.com, inc.

Field ServiceField ServiceField ServiceField ServiceField Service

The Field Service cell app by Salesforce is a brand new method to convey the full energy of Field Service management to your mobile workforce. Improve first visit resolution by arming staff with this best-in-class cellular solution. Built to be offline first, Field Service presents info in a clear and easy-to-use consumer interface and arms your workforce with the latest information with in-app notifications.

Backed by the Salesforce1 platform, this software allows you to customize and prolong the app to empower your cellular employees with no matter they want to simply resolve points within the area.

Note: This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses to make use of this application. Please contact your Salesforce Account Executive for extra information on buying Field Service and user licenses.

Features:

- Easy-to-use due to an optimized, clear, and beautiful user interface to view service appointments, work orders, stock, service historical past and other important information from anywhere.

- Mapping, navigation, and geolocation capabilities let you know where you may be, the place you’ve been, and where you’re headed next.

- Offline-first design with intelligent data priming and offline actions to allow you to end work no matter community connectivity.

- Collaborate in real-time with dispatchers, brokers, managers, and other technicians or cell employees utilizing messages and pictures via Chatter.

- Access relevant Knowledge Articles that will assist you end difficult tasks.

- Stay knowledgeable with probably the most up-to-date info with automated push notifications to related users.

- Easily acquire proof of service using your touch display to seize buyer signatures.

- Quickly generate and ship Service Reports to your customers after completing jobs.

- Seamlessly handle your Van Stock inventory or document product transactions using a Price Book.

- Plan forward by viewing the components required to complete a job, and easily document the products consumed after finishing a job.

- Extend and customise this application using configurable layouts to reorganize information, and listing views to manage user schedules. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to sort out any case.

- Declare your time off by recording it within the utility underneath Resource Absences

- Control which fields cell employees see when they view resource absences within the Field Service profile tab.

- Intuitively visualize the different steps required to complete advanced jobs with work order line items

- Quickly rise up to speed by viewing asset service history data

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