Now if you join Virgin Hotels loyalty preferences program The Know, not only do you get a personalised keep, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your private gadgets to your chamber controls and lodge workers and presents high-touch free options. Make requests, order room service, control the thermostat, lights, and the TV remote management together with your device. Works in your chamber, in all eating areas, and even when you’re out in town. Want to make use of your device as your key? Check in to your chamber? Not an issue, as a Know member you can verify in previous to your arrival and unlock your chamber without using a bodily key or having to stop by the front desk.
PRE-ARRIVAL CHECK-IN MOBILE KEY
Use Lucy’s pre-arrival check-in feature, permitting you to get settled in even quicker, and use your device as your chamber key with out using a bodily key or having to stop by the front desk.
MAKE REQUESTS
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes issues happen without you having to talk to anybody, unless you need to.
ORDER ROOM SERVICE
Browse the menu and order with a couple of faucets. Order while you’re out and are available back to find your meal ready for you.
CONTROL YOUR THERMOSTAT THE LIGHTS
No have to get out of bed to adjust the AC or the lights. Lucy has your temper coated.
GET LOCAL RECOMMENDATIONS
Lucy is in with a number of the most in-the-know locals, foodies and socialites around. She’ll assist put that “Where ought to we go for dinner?” query to mattress.
MAKE HOTEL DINING RESERVATIONS
Lucy connects you directly to Virgin Hotels web site and to Open Table, making reservations and dinner plans much more handy.
GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
CHECK-OUT
Lucy will get you on your way with cellular check out with options to have your bill emailed instantly to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new stage of consolation and management to the lodge experience – solely at Virgin Hotels.
WANT TO TIP BUT NO CASH ON HAND?
Not a problem! Lucy provides cashless tipping so you'll find a way to deal with those who took care of you in a special way.
IT’S MORE REWARDING TO STAY “IN THE KNOW”
That means Room Upgrades, special Member Room Rates, Dining Offers and unique Events in Commons Club whenever you e-book directly with Virgin Hotels. You’ll even have access to The Spirit Hour when cocktails are on us at Commons Club. The more you let us Know, the extra we will pander to your every want and Personalize Your Stay. Maybe meaning a mini- fridge stocked together with your favorite sips. Or the proper pillow to match your sleep fashion. Or treats in your fur child. Stay in The Know, you realize you need to.
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